Making the Ticket Property: Priority mandatory

[BBrown9]

Hello, 

how can I make the Ticket Property: Priority mandatory?

[karstenkoehler · Accepted solution]

Hi @BBrown9,

Are you referring to the ticket creation sidebar? If so, you can find these instructions here: Set the properties that appear when creating records

(A Service Hub Professional subscription is needed to access this option.)

If you want to make it mandatory to add a priority before a ticket is moved to another status, you can do so under Settings > Objects > Tickets > tab Pipelines. Hover your mouse over a ticket status and a button Edit properties should appear. Here you can choose which properties should be shown when a ticket is moved – and make a property mandatory, too:

Lastly, if you want to be annoying, you could set up a ticket-based workflow that enrolls tickets without a priority and which then creates a task for the ticket owner to update the priority.

Let me know if you have any follow-up questions!

[Appu4507]

Is it possible to create or add another priority type in the priority section? Currently, we have High, Medium, and Low, but we're interested in adding an additional type to the list