Making Calls

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New Contributor

So just noticed that there are specific countries that can integrate the call feature. Before I purchase the premium features and I am unable to get what I need I was curious to know if there was a way in which I could use the call feature here in Kenya (with a Kenyan number)?

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Esteemed Advisor

Hi, @HellenMuchee. I don't know if this will solve calling issues from your locale, but we use Jiminny, which exists as a Chrome extension. Our sales team uses it for calling out of Salesforce, but Jiminny adds functionality right on HubSpot contact records, if needed: 

 

Screen Shot 2019-02-26 at 9.51.00 AM.png

 

Calling and SMS functionality is available when you click the Jiminny Call button. A menu of dial options appears on the right of your browser after you click to call or SMS.

 

There may absolutely be other third-party dialers which behave similarly to this, but I haven't used any others I can speak to. 


Brad Mampe, Salesforce Analyst, Fidelity
I'm probably wrong. I may not be right about that.
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Esteemed Advisor | Gold Partner | HubSpot Certified Trainer

Hi @HellenMuchee,

 

Here's a list of the supported calling countries. I do not see Kenya on the list unfortunately.




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Josh Curcio

We help tier 1 & 2 manufacturers generate leads!
HubSpot Gold Partner & HubSpot Certified Trainer

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New Contributor

Are there some call apps that can be integrated to hubspot so that once the calls are made then the info is stored directly into hubspot. I have seen the api's but trying to know how easy it would be to integrate other apps?.

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Esteemed Advisor

Hi, @HellenMuchee. I don't know if this will solve calling issues from your locale, but we use Jiminny, which exists as a Chrome extension. Our sales team uses it for calling out of Salesforce, but Jiminny adds functionality right on HubSpot contact records, if needed: 

 

Screen Shot 2019-02-26 at 9.51.00 AM.png

 

Calling and SMS functionality is available when you click the Jiminny Call button. A menu of dial options appears on the right of your browser after you click to call or SMS.

 

There may absolutely be other third-party dialers which behave similarly to this, but I haven't used any others I can speak to. 


Brad Mampe, Salesforce Analyst, Fidelity
I'm probably wrong. I may not be right about that.
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New Contributor

Hi Bradmin,

Thank you for this. I will take a look at it and try it out with the team here. 

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