Tickets & Conversations

DCalabrese
Member

Mail to creator of tickets

SOLVE

Hi guys,

 

I'm facing one issue I can't sort it out.

 

I'm setting our HubSpot with an Help Desk pipeline: when an user has a problem and he want our help desk fix it, he send a mail to a certain address.

Hubspot, automatically, creates a ticket with the info present in the mail.

 

At this point, we want to notify the creator of the ticket, i.e. the person who send the mail.

 

And now I have troubles. How can I reply via hubspot to the contact who created the ticket? I'm interesting in sending a notification like: "The ticket XXX has been open. We'll get back tou you soon".

I've tried to create several Associate Labels, but it didn't work at all.

 

Thanks a lot

Daniele

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Mail to creator of tickets

SOLVE

Hi @DCalabrese,

 

If you want to send an email to the contact automatically when the ticket is created, you can follow these steps: https://knowledge.hubspot.com/tickets/customize-ticket-pipelines-and-statuses#automate-ticket-status...

 

(This page can be translated in the top left corner if you prefer a different language than English.)

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Mail to creator of tickets

SOLVE

Hi @DCalabrese,

 

If you want to send an email to the contact automatically when the ticket is created, you can follow these steps: https://knowledge.hubspot.com/tickets/customize-ticket-pipelines-and-statuses#automate-ticket-status...

 

(This page can be translated in the top left corner if you prefer a different language than English.)

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.