Login issue

[NLaskaris]

Hi, 

My colleague is receiving  A part followed by '@'  should not contain the symbol ". as an error message when he is trying to login. 

So far, we've tried: 

• Clearing cache and cookies 
• Using 2 different browsers - Microsoft Edge & Firefox
• Using a guest profile on Microsoft Edge 

Screenshot here: https://prnt.sc/1m8gk7m

[nthatcher-airbr]

There may be some compatibility issues with the Microsoft Edge web browser. Is it updated to the latest version? 

Have you taken a look at this knowledgebase article? https://knowledge.hubspot.com/account/why-can-t-i-log-into-hubspot

At the bottom of the article, it let's you submit a ticket directly to Hubspot