Log Mails of Shared Inbox WITHOUT using Team Inbox in HubSpot



We would like to have the mail traffic (sending & receiving) of our shared inboxes (like customerservice@) logged in HubSpot. However, we want to keep Outlook as our mail client and we do NOT want to use HubSpot's Team Inbox functionality!

Is this possible and how?
Currently, mails sent from the Outlook are logged with the HubSpot addin (bcc mail is inserted). However, this does not work with the SharedInboxes but only with the user's mailbox itself. The users have permissions to receive and send the shared mailboxes.

1 Reply 1
Community Manager

Hi @MStoye,


welcome to the Community and thank you for posting!

I noticed that you created another post with the same topic here where my colleague already replied, I wanted to share it here for visibility.

If you have questions about the Community, don't hesitate to reach out directly or check out our board Erste Schritte in der Community. 


Have a wonderful day,


Mia, Community Team 



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