Tickets & Conversations

LucíaLG
参加者

Live chat not showing

解決

Hi there,

 

Rigth now I have the live chat set up in two different websites.

One of them (enforced.es) does not give me any trouble and works fine.

But the other one, with the same settings but linked to a different domain (clean-tech.es), doesn not appear when I open it on my movile phone.

And apparently it does not show up when my colleagues look for it, only myself can see it with all the posible browsers but from my pc.

 

I do not know what is happening or how could I fix this.
I would appreciate the help.

 

Thanks in advance!

0 いいね!
1件の承認済みベストアンサー
Josh
解決策
名誉エキスパート | Platinum Partner
名誉エキスパート | Platinum Partner

Live chat not showing

解決

Hi @LucíaLG,

 

I am seeing the chat on both of the websites just fine. Potentially your co-workers were seeing a cached version of the website without the tracking code or they don't meet the criteria to launch the chat. I think you're good to go!

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

元の投稿で解決策を見る

4件の返信
MStrlo
メンバー

Live chat not showing

解決

Hi, I have the same problem. It worked on my localhost, but when migrating the WP page on the domain noe-navis.si, it stopped working. Any ideas? Thank you. 

0 いいね!
MStrlo
メンバー

Live chat not showing

解決

It seems that it took about 1 days after the migration to chat starting to work again. Btw, I did clear cache on Wordpress, browsers, etc. but didn't work. But today, it works. 

0 いいね!
Josh
解決策
名誉エキスパート | Platinum Partner
名誉エキスパート | Platinum Partner

Live chat not showing

解決

Hi @LucíaLG,

 

I am seeing the chat on both of the websites just fine. Potentially your co-workers were seeing a cached version of the website without the tracking code or they don't meet the criteria to launch the chat. I think you're good to go!

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

LucíaLG
参加者

Live chat not showing

解決

Hi Josh,

That makes sense, good to know.
Thanks for the clarification and quick response!

0 いいね!