Tickets & Conversations

LucíaLG
Participant

Live chat not showing

SOLVE

Hi there,

 

Rigth now I have the live chat set up in two different websites.

One of them (enforced.es) does not give me any trouble and works fine.

But the other one, with the same settings but linked to a different domain (clean-tech.es), doesn not appear when I open it on my movile phone.

And apparently it does not show up when my colleagues look for it, only myself can see it with all the posible browsers but from my pc.

 

I do not know what is happening or how could I fix this.
I would appreciate the help.

 

Thanks in advance!

0 Upvotes
1 Accepted solution
Josh
Solution
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Live chat not showing

SOLVE

Hi @LucíaLG,

 

I am seeing the chat on both of the websites just fine. Potentially your co-workers were seeing a cached version of the website without the tracking code or they don't meet the criteria to launch the chat. I think you're good to go!

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

MStrlo
Member

Live chat not showing

SOLVE

Hi, I have the same problem. It worked on my localhost, but when migrating the WP page on the domain noe-navis.si, it stopped working. Any ideas? Thank you. 

0 Upvotes
MStrlo
Member

Live chat not showing

SOLVE

It seems that it took about 1 days after the migration to chat starting to work again. Btw, I did clear cache on Wordpress, browsers, etc. but didn't work. But today, it works. 

0 Upvotes
Josh
Solution
Recognized Expert | Platinum Partner
Recognized Expert | Platinum Partner

Live chat not showing

SOLVE

Hi @LucíaLG,

 

I am seeing the chat on both of the websites just fine. Potentially your co-workers were seeing a cached version of the website without the tracking code or they don't meet the criteria to launch the chat. I think you're good to go!

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

LucíaLG
Participant

Live chat not showing

SOLVE

Hi Josh,

That makes sense, good to know.
Thanks for the clarification and quick response!

0 Upvotes