Live chat effectiveness tracking. Satisfaction, timings.
Dec 27, 2019 7:20 AM - edited Dec 27, 2019 7:27 AM
There is a need to:
1) Add an after-chat poll, ex: from 0 to 10 please rank chat with our speialist, was it helpful, comfortable, comprehensible etc. Same was suggested here, but received no response:
2) Is there any way to track the following timings per specialist:
- Average time before specialist replied to the new chat message
- Average chat duraton
In case such features already exist in one form or another form, any hints or links to their knowledgebase pages would be awesome.
Or maybe there are some solution in HubSpot App Marketplace that can cover this list.
Thanks in advance.