Live Chat: Best practices for multi-languages and multi-ibrands company

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hs-user
Participant

Hi There,

 

We started a Live Chat pilot in one country (DE) and the results are so positive that we want to extend this feature to others regions.

 

I am looking for advices and best practices to make sure we implement the tool correctly. If no such document/tutorial exist below are my first questions:

 

We created one inbox and assign it to a team of DE tech people. If I want to deploy the chat to other country do I need to create as many Inbox as country because the team won't be the same members.

 

Thanks in advance for your help.

 

 

 

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1 Accepted solution

Accepted Solutions
Bryantworks
Solution
Key Advisor

Thanks for the tag @JessicaH.  Hey @hs-user, you can set this up with different inboxes as you have for DE, but in the chat "Where" settings, you can set this to be a country location, then assign that chatflow to each of it's respective inboxes based on Country.  

 

Hope that helps!

Chris Bryant | Your Dedicated HubSpot Expert

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3 Replies 3
JessicaH
HubSpot Alumni

Hi @hs-user,

 

Thanks for reaching out.

I'm going to tag some thoughtleaders to see if they can provide some input.

 

Hi @Krystina @Josh @Bryantworks, do you have any suggestions?

 

Thanks,

Jess

 

PS: We also have a DACH Community now @hs-user . 

 

 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, in dem du deine Spracheinstellungen änderst !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
Bryantworks
Solution
Key Advisor

Thanks for the tag @JessicaH.  Hey @hs-user, you can set this up with different inboxes as you have for DE, but in the chat "Where" settings, you can set this to be a country location, then assign that chatflow to each of it's respective inboxes based on Country.  

 

Hope that helps!

Chris Bryant | Your Dedicated HubSpot Expert

View solution in original post

hs-user
Participant

That's super helpful! Thanks 🙂