Live Chat: Best practices for multi-languages and multi-ibrands companySOLVE
Jun 4, 2020 3:57 AM
We started a Live Chat pilot in one country (DE) and the results are so positive that we want to extend this feature to others regions.
I am looking for advices and best practices to make sure we implement the tool correctly. If no such document/tutorial exist below are my first questions:
We created one inbox and assign it to a team of DE tech people. If I want to deploy the chat to other country do I need to create as many Inbox as country because the team won't be the same members.
Thanks in advance for your help.
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