Tickets & Conversations

CBlake3
Membro

Linking Tickets across Inboxes

resolver

I'm looking for a way to forward emails between Inboxes without losing the connection to the original Ticket

Inbox A will be for external emails, Inbox B for internal use only. I want to be able to use Inbox B to see the original, external, email, and the Ticket it created when it entered Inbox A

Any suggestions would be appreciated

1 Solução aceita
Josh
Solução
Especialista reconhecido(a) | Parceiro Platinum
Especialista reconhecido(a) | Parceiro Platinum

Linking Tickets across Inboxes

resolver

Hi @CBlake3,

 

Have you considered using the comment feature within the original Inbox vs a completely separate inbox? 

https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

Exibir solução no post original

1 Resposta 1
Josh
Solução
Especialista reconhecido(a) | Parceiro Platinum
Especialista reconhecido(a) | Parceiro Platinum

Linking Tickets across Inboxes

resolver

Hi @CBlake3,

 

Have you considered using the comment feature within the original Inbox vs a completely separate inbox? 

https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer