Tickets & Conversations

CBlake3
Member

Linking Tickets across Inboxes

SOLVE

I'm looking for a way to forward emails between Inboxes without losing the connection to the original Ticket

Inbox A will be for external emails, Inbox B for internal use only. I want to be able to use Inbox B to see the original, external, email, and the Ticket it created when it entered Inbox A

Any suggestions would be appreciated

1 Accepted solution
Josh
Solution
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Linking Tickets across Inboxes

SOLVE

Hi @CBlake3,

 

Have you considered using the comment feature within the original Inbox vs a completely separate inbox? 

https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Diamond Partner & HubSpot Certified Trainer

View solution in original post

1 Reply 1
Josh
Solution
Recognized Expert | Diamond Partner
Recognized Expert | Diamond Partner

Linking Tickets across Inboxes

SOLVE

Hi @CBlake3,

 

Have you considered using the comment feature within the original Inbox vs a completely separate inbox? 

https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox

 

Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Diamond Partner & HubSpot Certified Trainer