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Linking Tickets across Inboxes

Rechercher Tickets & Conversations pour des solutions ou poser une question

I'm looking for a way to forward emails between Inboxes without losing the connection to the original Ticket

Inbox A will be for external emails, Inbox B for internal use only. I want to be able to use Inbox B to see the original, external, email, and the Ticket it created when it entered Inbox A

Any suggestions would be appreciated

1 Solution acceptée

Have you considered using the comment feature within the original Inbox vs a completely separate inbox?

https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox

Josh

Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.

HubSpot Diamond Partner & HubSpot Certified Trainer

Schedule a Meeting with Josh

Voir la solution dans l'envoi d'origine

1 Réponse 1

Have you considered using the comment feature within the original Inbox vs a completely separate inbox?

https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox

Josh

Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.

HubSpot Diamond Partner & HubSpot Certified Trainer

Schedule a Meeting with Josh

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