Keyboard Shortcuts for Help Desk

LLloyd58 · ‎May 1, 2025

Hi!

Are there keyboard shortcuts available in the Help Desk to quickly send your reply and set the ticket to closed/other statuses?

Zendesk had these shortcuts and the ability to quickly "play" through tickets, jumping forward and back in the queue so agents could quickly work through their tickets without having to stop and use the mouse.

Thanks!

BérangèreL · ‎May 2, 2025

Hi @LLloyd58 and welcome, we are delighted to have you here! 🤗

Thanks for reaching out to the HubSpot Community!

At the moment, there are no shortcuts available, but I agree that this would be very useful!

I’ve noticed a similar idea already present in our Ideas Forum: HubSpot Support for Hotkeys/Keyboard Shortcuts. To contribute, you can upvote the existing idea and share more details about your specific use case in the comments.

I have added my upvote too!

Thank you and have a great day!
Bérangère

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View solution in original post

BérangèreL · ‎May 2, 2025

Hi @LLloyd58 and welcome, we are delighted to have you here! 🤗

Thanks for reaching out to the HubSpot Community!

At the moment, there are no shortcuts available, but I agree that this would be very useful!

I’ve noticed a similar idea already present in our Ideas Forum: HubSpot Support for Hotkeys/Keyboard Shortcuts. To contribute, you can upvote the existing idea and share more details about your specific use case in the comments.

I have added my upvote too!

Thank you and have a great day!
Bérangère

HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.

Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres! !

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