Jira Integration: syncing notes

[_MMDL]

Hi,

We are creating Jira tickets automatically for a specific stage where L2 service support is required.

The users from L2 have no access to Hubspot, and they work only in Jira, in order to be able to communicate between teams we need the Jira ticket in Hubspot to have the syncing notes setting turned on.  

Is there a way to set up this synchronization automatically, or by default?

Thanks in advance

[DianaGomez · Accepted solution]

Hi @_MMDL, 

I hope you are having a great day! Thank you for your question 😊

I understand that you would like to have the option to sync notes from HubSpot to Jira for better team synchronization. However, currently, only the manual option shown in the screenshot is available.

I know that having this synchronization automatically, or by default is valuable to you. I’ve noticed a similar idea already present in our Ideas Forum: Automatically sync notes and comments on HS ticket and Jira-associated ticket To contribute, upvote the existing idea and share more details about your specific use case in the comments.

Best regards,

Diana

[_MMDL]

Diana, thanks for your answer, it's a shame. 

Based on my experience it means this will never happen. Any available workaround? 

[DianaGomez]

Hi @_MMDL,

I sincerely apologize for any inconvenience this may cause you. Unfortunately, at present, we do not have any other viable alternatives beyond the manual option I previously mentioned.

Best regards, 

Diana