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Is there an option for a Bot to collect a user's email?

Occasional Contributor

Is there a way for us to have a Chatbot collect a  user's email?

 

I initially followed these instructions to collect an email in the welcome message https://knowledge.hubspot.com/articles/kcs_article/conversations/create-contacts-in-your-conversatio...

 

However, after following these instructions, the bot simply collects the email but does not go into the Bot chat path that we have set up. Any other way of doing this? 

 

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Community Manager

Hi @JamesVV,

 

Collecting the email address through the steps outlined in the help doc is the most traditional way of doing it. Do you mind sharing where the issue or breakdown is occuring after a user submits their email? 

 

The more information, screenshots and details you can provide, the better the Community can assist!

 

Thanks,

Jenny


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