Is their a bug in knowledge base lookup in chatflows?
Aug 13, 2020 6:40 AM
Maybe this is the wrong forum, but I picked here as it ends up as a ticket in a conversation inbox if a customer still needs help.
So I am just trying to create a PoC of a support bot for our App. It is pretty simple to navigate but there are a few key pages that can create questions for customer.
And what I was thinking was have the bot introduce 1-3 high volume articles at the beginning of the chat flow, in case the customer finds those answers. I thought this is possible since there is an option to "display specific article."
But it seems that a question still pops up.
I assume it is a bug?