Is it possible to remove the www from the front of my domain linked in HubSpot

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New Contributor

I've read everywhere that the CNAME must be used but I would like to remove the www subdomain from my domain that is linked to HubSpot.     

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New Contributor

I've read this post here but it makes no mention of removing the subdomain

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Community Thought Leader | Diamond Partner

Hi @luca

 

This an interesting question. 

 

Basically, it is advisable to use the www. version of your domain because it can take a CNAME record. And a CNAME record enables a provider like HubSpot to dynamically manage where that traffic goes, letting them provide redundancy/resiliance along with advanced features, like the CDN, that they provide for free. 

 

A naked root domain (without www) can not take a CNAME as applying it would also redirect email traffic to the CNAME destination, overriding any MX records for example.

 

The usual workaround to this is apply IP addresses as A records to the naked domain.  But IP addresses normally point to specific servers, and may not provide the dynamic flexibility of the CNAME approach. 

 

The preferable approach is to redirect non www traffic to the www. domain. 

 

I recommend contacting your DNS provider to see if they can support you in redirecting the traffic. If they can not, you can contact HubSpot support and request that they un-gate the IP addresses for your domain, allowing you to set up those A records mentioned earlier. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies