Internal chats with employees concerning a ticket
a month ago
Just implementing Service Hub. I have the customer emails coming in to create tickets.
I can communicate with the customer fine.
What I'm looking for is a way to communicate with my fellow support staff regarding a ticket.
So far the only method I've found is either an email, or note. Neither of which are very effective. I don't see any chat icon for tickets to chat with other employees.
Any ideas out there?