Integrating an LLM Chatbot with Conversations and Tickets

[SDunbar5]

Hi Hubspot Community,

I'm looking for an LLM chatbot that can integrate with Hubspot's Conversations and Tickets. Ideally, the LLM would read all the incoming chat and email conversations and learn from the responses. This would differ from Hubspot's current chatbot offering which learns from a pre-loaded Knowledge Base. 

Has anyone encountered any type of tool or software with this capability? 

Thanks!

Sam

[MMaximov]

Hi Sam!

Honestly, it sounds like a great idea. I do not think, however, that this is currently possible with the publicly available APIs.

Looks like it should be a specific, separately hosted model with enough memory to store all interactions.  Hardly feasible if you don't have a DS team.

Pre-loaded Knowledge bases are a whole different story though - is there any particular reason you aren't looking into this?

Thanks for the question Sam, made me scratch my head a bit!

[DianaGomez · Accepted solution]

Hi @SDunbar5, 

Thanks for reaching out to the Community!

Currently, in terms of AI capabilities, we do have Content Assistant and chatSpot (more on these here), but right now Content Assistant focuses on content generation, and ChatSpot's focus is on getting things done within your HubSpot portal based on commands. So at the moment, chats flow would need to be handled by an individual rep and not by AI.

I searched our idea community forum and came up with similar requests to use AI with your chatbots like this one here. I would recommend heading to this link and giving it an upvote - the Ideas Forum is where our Product Managers and Developers go for feedback and suggestions on where to take the tool next.

Other than that, I was able to locate a community post, where someone was able to integrate this using API. I would recommend checking this out with your developer to see if it may be a possible workaround for you.

There are also some third-party integrations in our marketplace, see here:

HubSpot + OpenAI (GPT-3, DALL-E, Whisper) integrations (Zapier)

ChatGPT powered by OBO HubSpot Integration

If you've any questions surrounding the third-party integrations and what they offer, you can reach out to the integration providers directly to get your queries clarified.

Best,

Diana