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ValeDeserra
Member

Insert links in customer agent’s hand off message

SOLVE

I need to be able to insert links in customer agent’s hand off message. A link for example to refer customers to complete a new form.

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1 Accepted solution
VPathania
Solution
Top Contributor

Insert links in customer agent’s hand off message

SOLVE

Use plain text with full URLs; clickable links are automatically detected.

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1 Reply 1
VPathania
Solution
Top Contributor

Insert links in customer agent’s hand off message

SOLVE

Use plain text with full URLs; clickable links are automatically detected.