Tickets & Conversations

Peretrutov
Member

Incoming emails are not treated as tickets

SOLVE

 

I've connected an email address and set it up to street all the incoming emails as tickets. Whenever I send tests from different emails it all seems to work fine. 
Yet, whenever I receive emails from Indeed (source of leads for my business), none of the emails are coming through. 

What can be the issue? Is is because the indeed is sending emails from "noreply" ?

Thank you! 

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Incoming emails are not treated as tickets

SOLVE

Hi @Peretrutov,

 

By default, HubSpot will consider automated response and marketing emails as spam. These emails are likely in the spam folder of your HubSpot inbox.

 

You can however change this by navigating to Settings > Inbox > Allow & Deny List and unchecking these boxes one by one to see which one catches the Indeed emails.

 

karstenkoehler_0-1668189294071.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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2 Replies 2
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Incoming emails are not treated as tickets

SOLVE

Hi @Peretrutov,

 

By default, HubSpot will consider automated response and marketing emails as spam. These emails are likely in the spam folder of your HubSpot inbox.

 

You can however change this by navigating to Settings > Inbox > Allow & Deny List and unchecking these boxes one by one to see which one catches the Indeed emails.

 

karstenkoehler_0-1668189294071.png

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Peretrutov
Member

Incoming emails are not treated as tickets

SOLVE

Hi Karsten, 

Thank you so much!!!!

Ivan

0 Upvotes