Import Zendesk tickets with new Service Hub

[Marcey]

Is there a timeline on when Service Hub will be able to import Zendesk tickets into Service Hub?

I'm making a big push for all our tools to be under the same platform.

We have marketing and just started with Sales Professional. All we need now is Service Hub!

[roisinkirby]

Hello @Marcey at this time there are no plans to integrater Service Hub with Zendesk. 

[nickbodkins]

I can definitely say, it was a barrier, not a blocker to us moving. I'm now using dev resources to manually create/port as much as we can via your service API, but this migration is going to be a massive hurdle for those without resources. Some sort of migration path, even through professional services, would be big.

[kevinhannah]

The actual underlying issue is the inability to take Activity detail and propagate it through workflow into a Service Hub ticket. Yes Zendesk information is our first use case but there may be instances based on other Activity that we would want to auto-create and populate a ticket.

The inability to use workflow effectively with Service Hub severely limits its use and ultimately means we may end up having to drop our initial plans to use it.

I actually raised this more generic issue with support:

Unable to use Activity information in a Ticket Create Workflow

and the reply:

"However from upon testing, I definitely see your use case here and hence would definitely recommend posting it as an idea on our use forum."

[markkofman]

@Marcey 

We are now beta testing a data migration service (update: now live) that would allow you to import ticket data from Zendesk into HubSpot Service Hub - https://www.import2.com/hubspot/helpdesk

Hope this would help you save some time

[Marcey]

Thank you for the helpful information! Please keep me updated on this testing.

[bendonahower]

How did this service work for you? 

[kevinhannah]

We have the Zendesk integration which creates a Zendesk event under Activity. For example:

Kevin Hannah had Zendesk event

Zendesk Ticket #41 has been created

where the ticket numer links to the actual Zendesk ticket.

I have a workflow to create a Service Hub ticket (so that any sales looking at the contact is aware of any outstanding issues, and history, without having to search Activity); a ticket is automatically created and attached to the correct contact. However, there seems no way to map, for example, Zendesk ticket.id, which Hubspot obviously has, into Ticket Name or to pick up Ticket Description or Priority. Can someone help?

[AgenorAndyS]

Hi Folks - I'm a massive fan of HubSpot and am actively looking at adopting Service Hub - which will involve a migration from ZenDesk. We've ben prefectly happy with ZenDesk for years and it will take some effort to persuade my Customer Success team that we should move away from ZenDesk. This discussion is not helped at all by the absence of a proven migration solution. One for you to think about in terms of it's impact on Customer acquisition? For my organisation, it's likely to be a show-stopper. Cheers Andy

[AgenorAndyS]

Hi Folks - I'm a massive fan of HubSpot and am actively looking at adopting Service Hub - which will involve a migration from ZenDesk. We've ben prefectly happy with ZenDesk for years and it will take some effort to persuade my Customer Success team that we should move away from ZenDesk. This discussion is not helped at all by the absence of a proven migration solution. One for you to think about in terms of it's impact on Customer acquisition? For my organisation, it's likely to be a show-stopper. Cheers Andy

[john-barnaby]

Hey @Marcey,

Help Desk Migration service allows migrating data from Zendesk to Hubspot Service Hub in an automated way.

You can try it for free!

Disclaimer: I work @ Help Desk Migration

[pasinikkanen]

We just used Help Desk Migration service to migrate from Zendesk to HubSpot. Really easy to setup by yourself, then validate the results and run the full migration. We had some custom stuff in Zendesk, but support from Help Desk Migration was really good and they solved all the issues quickly.

Can recommend if some is looking to migrate.