I just deleted my account; on accidentally

[Eelko]

I just deleted my account; my number was; 8379513
can you restore that one? i had special features / connections with that one
i made a new sandbox 8964372 just to mail a specialist 

Thomas Fennelly (Channel Account Manager | Benelux, Nordics & Central & Eastern Europe) suggested that i go to the help secdtion

Can you help me?

[Eelko]

What happend is as following:

1. i wanted to delete a portal (sandbox)
2. deleted my full account instead
3. i asked Thomas Fennelly what to doe: he suggested community / support
4. but before you can contact support you must have a account
5. Created my account on the same email adress as before
6. contacted you
7. But on my old account (with the same email adress) i had many perks and some certificates
8. know i have a standard sandbox account, so i can log in but its my new account not the old  (8379513)

canu work with this?

[TiphaineCuisset · Accepted solution]

Hi @Eelko 

Thank you for your reply. 

I can see the HubID 8379513 is still active but there are no users in it.

It also looks like you're having access to HubSpot Technical Support with the HubID 8640841 - I would recommend connecting with them as they will be able to provide real-time assistance for this matter and see what's possible regarding this dev account 8379513. 

Thank you, 

Best, 

Tiphaine

[Eelko]

8379513 is my previous ID but it is not linked with my email anymore;

but if the connection is restored ; are the connections also restored to the other linked accounts?


and how about my certificates? i had mastered some

[TiphaineCuisset]

Hi @Eelko 

Thank you for your reply. 

Would you mind clarifying exactly what's the issue you are experiencing? Is this that you cannot log in anymore to this portal? If yes, do you have an error message? Could you send a screenshot of it to us? The more information, screenshots, and details you can provide the better we can assist!

Thank you

Best, 

Tiphaine

[Eelko]

sorry i made some regular accounts this is my developer sandbox number : 8965441

[TiphaineCuisset]

Hi @Eelko 

Thank you for reaching out. 

I can see that both HubID 8965441 and 8379513 are active, are you still experiencing some issues? 

Best, 

Tiphaine