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ArturS
Miembro

Hubspot Search doesn't search in Ticket Description

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Hello. Today i found out that when i use  Search Hubspot  to find words in Tickets. It works for ticket Name , Ticket notes 
But IT DOESNT SEARCH IN TICKET DESCRIPTION. 
IS it a bug?

or is it that i dont know how to set it up ?

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1 Soluciones aceptada
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Hubspot Search doesn't search in Ticket Description

resolver

Hi @ArturS,

 

It is indeed expected behaviour that the description is not searchable: https://knowledge.hubspot.com/account-management/search-within-your-hubspot-account#crm-records-and-...

 

You would have to set up a ticket filtered view to search within the ticket description: https://knowledge.hubspot.com/records/view-and-filter-records

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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2 Respuestas 2
RKon
Participante

Hubspot Search doesn't search in Ticket Description

resolver

Hello @ArturS,

 

As of now, the search feature in HubSpot is designed to look through certain fields, such as the ticket name and ticket notes. Unfortunately, it does not typically include the ticket description. This is not necessarily a bug, it's more of a feature limitation within the platform as I know

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karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Hubspot Search doesn't search in Ticket Description

resolver

Hi @ArturS,

 

It is indeed expected behaviour that the description is not searchable: https://knowledge.hubspot.com/account-management/search-within-your-hubspot-account#crm-records-and-...

 

You would have to set up a ticket filtered view to search within the ticket description: https://knowledge.hubspot.com/records/view-and-filter-records

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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