Hubspot Feature Questions
Sep 6, 2019 4:50 PM
I have some questions regarding the functionality of hubspot tickets, below:
- Is it possible to implement SLA / OLA within the tool to monitor the timing of each ticket and thus also place alerts? (Example: If the SLA term is 50%, has it expired, etc?)
- Today there are several teams that act on the same ticket (1st, 2nd and 3rd level). So that we can measure the service time of each of them is possible to make through the same ticket? If so, how to perform?
The idea would be that each team had their pipeline and the ticket was directed to their respective team when needed. But in this way it is possible to measure the attendance of each one?
If not, what other way to do it?
- One last question is if there is a possibility that when a ticket is opened by form its description will be displayed other than on the side, as shown below, as it becomes very bad to see when the description is too long and needs a better view.