HubSpot invite not received

SOLVE
MonicaFlow
Participant

Hi, I've just started using HubSpot, invited 5-7 colleagues already. They all received the email invite, except one. I've tried deleting this user and adding him like 4 times and no luck. What should I do?

1 Accepted solution

Accepted Solutions
jennysowyrda
Solution
Community Manager

Hi @MonicaFlow

 

Can you try the steps outlined here for ensuring your inbox is configured to receive emails for this specific user? 

 

If you are still stuck after that, can you please direct message me the user's email address and I can investigate this further? 

 

Thank you,

Jenny 

View solution in original post

4 Replies 4
jennysowyrda
Solution
Community Manager

Hi @MonicaFlow

 

Can you try the steps outlined here for ensuring your inbox is configured to receive emails for this specific user? 

 

If you are still stuck after that, can you please direct message me the user's email address and I can investigate this further? 

 

Thank you,

Jenny 

View solution in original post

MonicaFlow
Participant

Thanks, Jenny. Ultimately, it was a problem with our Google Groups set-up. 🙂

pixeladas
Participant

We have exactly the same problem. The user is receiving another Hubspot emails, but never receiving the invitation email 😕 . Then, we were waiting for 6 or 7 days but we are not receiving anything.

The mail provider said us that is a Hubspot problem...

 

0 Upvotes
TiphaineCuisset
Community Manager

Hi @pixeladas 

 

Thank you for reaching out. I would recommend connecting with HubSpot Technical Support and giving them the address of the user who does not receive the email, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information this.

 

Thank you

Best

Tiphaine


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