How valuable is your time?
Dec 16, 2018 4:34 PM
Service Hub seems (in my opinion) to be missing an important function: The ability to report on how much time people spend working on tickets.
For a support desk who handle some general-support and some longer-term consulting projects, being able to report on "consumed time" is essential. We're looking for something that lets us report on Customer X (the end customer) consumed Y-hours of time, deliverer by person(s) A, B, C...
I've looked at some methods including adding a custom property to record time manually. But this only records total-time consumed since the start of the ticket - not time consumed this week/month/year. Some consulting projects can run for many months, so breaking the "consumed time" down into billable segments is vital.
Looking for any "outside the box" ideas (or "in the box that I've missed!") from this awesome community 🙂