Tickets & Conversations

CeNedra
投稿者

How to turn off automatic ticket creation on support form submission

解決

I created a support form to link to our conversations inbox. I turned on automatic ticket creation, and now I do not know how to turn it off. The toggle is greyed out so I can't switch it off. If I click on Edit Ticket, it just has options for the ticket, but no way to switch it off.

 

Can someone please tell me how to turn it off or is this a bug?

 

Thanks!

automatic ticket creation.png

1件の承認済みベストアンサー
jennysowyrda
解決策
コミュニティーマネージャー
コミュニティーマネージャー

How to turn off automatic ticket creation on support form submission

解決

Hi @CeNedra,

 

The only way to turn off the association will be to unpublish the form. There is currently no option to turn off the ticket creation. For more information on this, I wanted to share this resource.

 

If you would like to see this functionality in the future, I would recommend creating an idea in our ideas forum. 

 

Thank you,
Jenny

元の投稿で解決策を見る

0 いいね!
4件の返信
TC_Six3Tile
参加者

How to turn off automatic ticket creation on support form submission

解決

hello - I just wanted to verify that this is still the accepted solution to this problem. Since this post was from 2019. Please confirm. Thank you. 

0 いいね!
DianaGomez
コミュニティーマネージャー
コミュニティーマネージャー

How to turn off automatic ticket creation on support form submission

解決

Hi @TC_Six3Tile hope you are doing well 🙂

 

I believe here is the answer to your question.

 

Hope this helps, 

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


jennysowyrda
解決策
コミュニティーマネージャー
コミュニティーマネージャー

How to turn off automatic ticket creation on support form submission

解決

Hi @CeNedra,

 

The only way to turn off the association will be to unpublish the form. There is currently no option to turn off the ticket creation. For more information on this, I wanted to share this resource.

 

If you would like to see this functionality in the future, I would recommend creating an idea in our ideas forum. 

 

Thank you,
Jenny

0 いいね!
CeNedra
投稿者

How to turn off automatic ticket creation on support form submission

解決

Thanks...that seems a bit crazy that you can't turn it off. Okay I'll request that as a feature.

 

Cheers