How to turn off automatic ticket creation on support form submission

CeNedra · ‎Oct 3, 2019

I created a support form to link to our conversations inbox. I turned on automatic ticket creation, and now I do not know how to turn it off. The toggle is greyed out so I can't switch it off. If I click on Edit Ticket, it just has options for the ticket, but no way to switch it off.

Can someone please tell me how to turn it off or is this a bug?

Thanks!

jennysowyrda · ‎Oct 4, 2019

Hi @CeNedra,

The only way to turn off the association will be to unpublish the form. There is currently no option to turn off the ticket creation. For more information on this, I wanted to share this resource.

If you would like to see this functionality in the future, I would recommend creating an idea in our ideas forum.

Thank you,
Jenny

View solution in original post

TC_Six3Tile · ‎Oct 19, 2022

hello - I just wanted to verify that this is still the accepted solution to this problem. Since this post was from 2019. Please confirm. Thank you.

DianaGomez · ‎Oct 20, 2022

Hi @TC_Six3Tile hope you are doing well 🙂

I believe here is the answer to your question.

Hope this helps,

Diana

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jennysowyrda · ‎Oct 4, 2019

Hi @CeNedra,

The only way to turn off the association will be to unpublish the form. There is currently no option to turn off the ticket creation. For more information on this, I wanted to share this resource.

If you would like to see this functionality in the future, I would recommend creating an idea in our ideas forum.

Thank you,
Jenny

CeNedra · ‎Oct 6, 2019

Thanks...that seems a bit crazy that you can't turn it off. Okay I'll request that as a feature.

Cheers

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