Tickets & Conversations

CeNedra
Colaborador

How to turn off automatic ticket creation on support form submission

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I created a support form to link to our conversations inbox. I turned on automatic ticket creation, and now I do not know how to turn it off. The toggle is greyed out so I can't switch it off. If I click on Edit Ticket, it just has options for the ticket, but no way to switch it off.

 

Can someone please tell me how to turn it off or is this a bug?

 

Thanks!

automatic ticket creation.png

1 Soluciones aceptada
jennysowyrda
Solución
Administrador de la comunidad
Administrador de la comunidad

How to turn off automatic ticket creation on support form submission

resolver

Hi @CeNedra,

 

The only way to turn off the association will be to unpublish the form. There is currently no option to turn off the ticket creation. For more information on this, I wanted to share this resource.

 

If you would like to see this functionality in the future, I would recommend creating an idea in our ideas forum. 

 

Thank you,
Jenny

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4 Respuestas 4
TC_Six3Tile
Participante

How to turn off automatic ticket creation on support form submission

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hello - I just wanted to verify that this is still the accepted solution to this problem. Since this post was from 2019. Please confirm. Thank you. 

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DianaGomez
Administrador de la comunidad
Administrador de la comunidad

How to turn off automatic ticket creation on support form submission

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Hi @TC_Six3Tile hope you are doing well 🙂

 

I believe here is the answer to your question.

 

Hope this helps, 

Diana


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jennysowyrda
Solución
Administrador de la comunidad
Administrador de la comunidad

How to turn off automatic ticket creation on support form submission

resolver

Hi @CeNedra,

 

The only way to turn off the association will be to unpublish the form. There is currently no option to turn off the ticket creation. For more information on this, I wanted to share this resource.

 

If you would like to see this functionality in the future, I would recommend creating an idea in our ideas forum. 

 

Thank you,
Jenny

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CeNedra
Colaborador

How to turn off automatic ticket creation on support form submission

resolver

Thanks...that seems a bit crazy that you can't turn it off. Okay I'll request that as a feature.

 

Cheers