We have a chatbot set up to transfer to a live chat when certain parameters are met. If there is no agent available a conversation is created with no owner.
I'd like to rotate these unassigned conversations to agents on a particular team but not finding a way to do that at the moment.
A contact based workflow has the ability to rotate record owners but I'm not sure how to identify contacts in the enrollment criteria that will select based on an open ticket in a specific Inbox.
A Conversation-based workflow has the ability to identify an unassigned conversation but not the ability to rotate the contact owner.
Any ideas for how to accomplish this are appreciated!