How to prompt the visitor for the ticket name
Jul 10, 2020 4:50 AM
Hi Team 👋,
We only collect user tickets via a chatbot. The chatbot by default sets the "ticket name" to a set field, in our case "Support Ticket".
We get about 100 support tickets each day, this makes it difficult to distinguish between tickets on the kanban ticket board.
How can I set up the ticket chatbot to prompt the visitor for a ticket name / subject?