Apr 14, 2022 6:30 AM
I am totally confused that I cannot find a way to get an email notification with the free Hubspot plan of new BOT chats.
We are always offline and want to be in interaction with our site visitors. After they have left a question/message and email address to our chat BOT, we will answer them asap by email.
So we need to get an automatic notification of a new BOT chat.
- chat BOT (not live chat)
- status CLOSED (the site visitor fills all the questions and the chat is closed)
- unassigned (you cannot assign a chat to anyone with the free plan)
I have set the notifications in the settings, but BOTS are not supported in notifications:
"New unassigned chat conversation
Thanks in advance.
Apr 19, 2022 10:26 AM
Hi @PLtd! I have a couple of thoughts trying to work through this with the tools you have access to.
How are you ending your chatflow? This my ending. Notice I use the "Send to team member" ending but No One is assigned to get this chat. It just ends which is a HandOff but the chat is still Unassigned.
Then the Unassigned chat notification should alert you at the point of handoff which is the ending. This works for me and my team. We get the email notifications on all chats. We do have a paid version of Hubspot, fyi.
Another thought. Question about the visitors chatting in. Are they known customers, prospects, either?
My other idea is to use the Lead Revisit Notifications (Set up lead revisit notifications (hubspot.com)) to alert each person when a prospect is back on your site. It isn't exactly a chat notification, but a person could at least review all the revisits and then respond to a chat if it happened. The same can be setup for Customers who are assigned to people. If Customers are revisiting the site, there are notifications for that behavior.
Please let us know if there is more information we should know or if any of this is helpful.
Apr 14, 2022 6:32 PM
If you are working with if/then branches in bots it does require a subscription.