How to get new "support form submission" notifications?
11-21-2018 05:27 - edited 11-21-2018 05:29
I have the preferences boxes all checked to get new form submission notifications, yet when testing a new "support form" submission, I don't get any kind of alert about the new submission. It just appears in my Tickets list totally ununnaounced.
All the help documentation says this is how to get notifications of new "form submissions", but it doesn't specify if this setting is supposed to include the "support forms" or just the other types of forms like in the Marketing section.
Is it possible to get alerts of new support form submissions (the kind that turn into new Support Tickets)? If so, what is the magic button to click?
Right now it's totally useless to put this Hubspot support form on my website if I won't get any sort of notification when a customer creates a new support ticket!