Tickets & Conversations

AGomez5
Participant

How to edit/remove a Label/selection from a Ticket Property.

SOLVE

I have a Ticket Property called Category, which has a Multiple Checkbox field type. I just want to get rid of one of the checkboxes. It has only been used in 3 of over 3K tickets. Is there a way to do that?

 

I realize that I can't edit the actual property, but I would love to get rid of that one choice from the checkbox menu.

 

Otherwise, is 'unchecking' the In Forms selection the best thing I can do? Can I get rid of Billing Issue?Can I get rid of Billing Issue?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to edit/remove a Label/selection from a Ticket Property.

SOLVE

Hi @AGomez5,

 

Select the checkbox to the left, click Delete and it will be gone from all forms:

 

karstenkoehler_0-1670995591255.png

 

Those three records will likely still show this now deprecated value so I'd recommend filtering the ticket index page (Menu > Service > Tickets) for tickets with this value beforehand and updating the category to somethingmore suitable.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

How to edit/remove a Label/selection from a Ticket Property.

SOLVE

Hi @AGomez5,

 

Select the checkbox to the left, click Delete and it will be gone from all forms:

 

karstenkoehler_0-1670995591255.png

 

Those three records will likely still show this now deprecated value so I'd recommend filtering the ticket index page (Menu > Service > Tickets) for tickets with this value beforehand and updating the category to somethingmore suitable.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

AGomez5
Participant

How to edit/remove a Label/selection from a Ticket Property.

SOLVE

Hello Karsten! Thank you for your response. This is my first time asking a question, so I probably wasn't as clear as I should have been. The Delete action is greyed out, as that Category item is being used in other places. However, I just want to remove it from being a selection in Tickets. I may not have any recourse for this situation. Here is what is looks like for me:

 

Screen Shot 2022-12-14 at 6.57.51 AM.png

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