How many users do I need?
4 weeks ago
We are a business who sells RV´s in Norway.
We have 10 stores, and within every store, we have 1 sales department, 1 service department, and 1 spare parts department. If we were to use Service Hub and Ticketing to handle all of our (email) inquiries, we would have to have 30 emails: email@example.com, firstname.lastname@example.org etc, and the same for spare parts and service. This would be extremely expencive, and I have been trying to find a smoother way to handle all of our email Inquiries.
I read an article that says: "If you have different teams managing separate emails, consider separating out your inboxes by team to reduce the clutter of incoming messages. Using Conversations will ensure that emails sent to team aliases won’t slip through the cracks, since you can automatically assign them to certain individuals. Using logic, you can either distribute them evenly to specific individuals or evenly across specific teams".
Can anybody confirm or help with this issue? I hope there is a solution, because Hubspot is starting to very expencive...