Sep 2, 2021 2:22 AM
I wasn't sure if Hubspot was going to build this so I wanted to get the brains of all of y'all:
I wanted a way to link multiple incident tickets to one problem ticket, so I can reply more effectively to multiple users. Similar to the idea of parent/child tickets
Could the community share how you manage your tickets that are associated with each other/have the same problem?
Lots of chat and no action, come on HS this is a must for us many tickets require multiple paths to a complete resolution, you should be able to have ticket associations, easy peezy!
Sep 21, 2021 7:02 AM
I am unfamiliar with this specific situation. However, question - would you be able to create a playbook/create note/put in ticket body/etc. a specific keyword to then segment with lists and automate an email? You see, tickets are not as easily reportable. If notes, tasks, playbooks, etc. are just as/almost as easily accessible - then it would make your objective much more manageable.
Another thought is to create a sales template to respond directly to that issue. Therefore, any person with access can efficiently communicate on a one-off basis.
If this does not address your issues, please let me know what I am missing and I will look forward to helping to assist in addressing the core issues.
Sep 14, 2021 4:55 PM
Hi Bryce - I'm with you 100% on this idea. I like HubSpot but this is a huge gap for us. It could ultimately be a showstopper! I have not found anyone with an answer so far.
Sep 7, 2021 4:28 AM
Hi @BryceChee ,
As of now no such functionality is available in HubSpot. We have to go through the previous tickets or search the ticket with some keywords to find relevant one. But personally I feel this is agood idea. Will advise you to share this on idea section of the community: HubSpot Community - Ideas - HubSpot Community
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.
Sep 3, 2021 5:03 AM
Thank you for reaching out. We don't have parent/child ticket in HubSpot at the moment.
Mar 31, 2022 11:15 PM - edited Mar 31, 2022 11:17 PM
Is HubSpot looking at making this a feature? We have a Client moving over from SalesForce and heavily relied on Parent/Child Tickets.
Apr 1, 2022 4:35 AM
This is not possible at this stage within HubSpot, I'd recommend upvoting this Idea in our Ideas Forum regarding this. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes.