How do I created auto reply upon creation of a ticket

[EliM]

We have Service hub Proffetional.

When trying to create a workflow but the email option is locked.

What would be the best way to send acknologment with a ticket number to a customer that opened a ticket by email.

[Phil_Vallender · Accepted solution]

Hi @EliM 

Selecting 'send an email' in a ticket based workflow works in my portal. Presumably it requires the Marketing Hub Pro to use - do you have that?

[EliM]

Thank you Phil,

on the Marketing we have starter. If this is the case we will have to figure a workaround.

Cheers,

Eli