Tickets & Conversations

EliM
Participant

How do I created auto reply upon creation of a ticket

SOLVE

We have Service hub Proffetional.

When trying to create a workflow but the email option is locked.

What would be the best way to send acknologment with a ticket number to a customer that opened a ticket by email.

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1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

How do I created auto reply upon creation of a ticket

SOLVE

Hi @EliM 

 

Selecting 'send an email' in a ticket based workflow works in my portal. Presumably it requires the Marketing Hub Pro to use - do you have that?

Phil Vallender | HubSpot Website Agency

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2 Replies 2
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

How do I created auto reply upon creation of a ticket

SOLVE

Hi @EliM 

 

Selecting 'send an email' in a ticket based workflow works in my portal. Presumably it requires the Marketing Hub Pro to use - do you have that?

Phil Vallender | HubSpot Website Agency
EliM
Participant

How do I created auto reply upon creation of a ticket

SOLVE

Thank you Phil,

on the Marketing we have starter. If this is the case we will have to figure a workaround.

 

Cheers,

Eli

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