How do I created auto reply upon creation of a ticket

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Occasional Contributor

We have Service hub Proffetional.

When trying to create a workflow but the email option is locked.

What would be the best way to send acknologment with a ticket number to a customer that opened a ticket by email.

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Community Thought Leader | Diamond Partner

Hi @EliM 

 

Selecting 'send an email' in a ticket based workflow works in my portal. Presumably it requires the Marketing Hub Pro to use - do you have that?

Phil Vallender | Inbound marketing for B2B technology companies
Occasional Contributor

Thank you Phil,

on the Marketing we have starter. If this is the case we will have to figure a workaround.

 

Cheers,

Eli

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