How do I create field that sets up a unique identify number

[CophieSollins]

Hello, 

I'm trying to create a ticket property that creates unique Sequential ticket Numbers.

The field ideally needs to be a mixture of letters and numbers for example:

RMA-2021-001

RMA-2021-002

RMA-2021-003

RMA-2021-004

I can't figure out how to do it and make the ticket automatically create it each time.

Does anyone have a solution?

[karstenkoehler · Accepted solution]

Hi @CophieSollins,

There isn't a default feature in HubSpot to achieve this, unfortunately. It would require either a custom code action in a workflow (available in Operations Hub Professional) or a third party solution, e.g. Zapier and Google Sheets.

With the first options, a custom coded workflow action would keep track of the running number and populate a ticket property. Here a developer would have to code such an action.

With the second option, you would sync tickets into a Google Sheet using Zapier, populate the running number / code in the sheet and sync the tickets back into HubSpot, along with the code.

Let me know if you have any follow-up questions!

Best regards!

[CophieSollins]

Hi, @karstenkoehler can you recommend a developer who could do this for me?

[LMeert]

Hi @CophieSollins,

@karstenkoehler mentionned me you needed someone to develop that for you.
I can help you out if you'd like, feel free to send me a DM and we'll take it from there !

Have a good day,

Ludwig