How can you add categories to a service ticket & update those sub-categories?
SOLVEI am fairly new to HubSpot and I am attempting to adjust some of my support teams categories on our tickets that come through to reflect more granular needs. My issue is I for the life of me cannot find where to make adjustments to those categories! Any help or direction would be greatly appreciated.
2 Accepted solutions
How can you add categories to a service ticket & update those sub-categories?
SOLVEHi @TTietz,
You can edit those under Settings (gear icon in the top right corner) > Properties > switch drop-down to Ticket properties > search for Category.
Best regards!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
How can you add categories to a service ticket & update those sub-categories?
SOLVEHow can you add categories to a service ticket & update those sub-categories?
SOLVEHi @TTietz,
You can edit those under Settings (gear icon in the top right corner) > Properties > switch drop-down to Ticket properties > search for Category.
Best regards!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
