How can we trigger an automatization to change the "status" of a ticket ?
SOLVEHi!
Thank you so much for helping me.
I cannot arrive to find the automatization to change the status of a ticket once the customer or provider answer an email or interacts inside the ticket.
The idea is that once something occurs inside the tickets, its open automatically so that the agent knows that it has something to do in that particular ticket.
Any help would be highly appreciated!
1 Accepted solution
How can we trigger an automatization to change the "status" of a ticket ?
SOLVEHi @AVinal,
You can create a ticket-based workflow for this, as shown below:
HubSpot interprets "is known" as "has changed", too. Just make sure that re-enrollment (see right sidebar) is enabled.
Let me know if you have any follow-up questions!
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
How can we trigger an automatization to change the "status" of a ticket ?
SOLVEHi @AVinal,
You can create a ticket-based workflow for this, as shown below:
HubSpot interprets "is known" as "has changed", too. Just make sure that re-enrollment (see right sidebar) is enabled.
Let me know if you have any follow-up questions!
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
