How can I make the AI Agent stop going in circles during a handoff?

[JAxani]

This is brutal! I've tried a ton, and I can't get it just to say, "Thanks for your email. Someone will be in touch soon." Instead, it just goes in circles! 

Has anyone else figured out how to get around this during the handoff? 

[TomM2 · Accepted solution]

Hey @JAxani you have to assign your customer agent to a channel and then setup the handoff process to handoff the chat to a human agent. 

[BérangèreL]

Hi @JAxani, I hope that you are well!

Thanks for reaching out to the HubSpot Community!

For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.

I'd like to share this article "Create a customer agent" for context on the topic.

What is the exact set up you put in place @JAxani, please?

I'd love to ask our Top Experts and Community Members: Hi @phtaylor15, @danmoyle, @pergranqvist, @JenBergren and @TomM2 do you have any insights to share with @JAxani, please?

Thanks so much in advance for your help!

I'll also check internally and I'll get back to you on this, thanks for your patience.

Have a lovely day!
Bérangère