HelpDesk AI tool does not work to suggest a ticket title

Mteles · a week ago

Generate ticket name

"Sorry, your request could not be completed. Please try again."

Nhal · Friday

Ah, I’ve hit that vague error before, too. Are you trying to generate the ticket name from an email or a form submission? Quick thing to try, refresh the page and re-run the ticket creation using a shorter input or remove emojis or odd characters if any were involved. I once had a form submission choke on a weird Unicode space. If it still fails, drop the exact steps you're doing and I’ll try to recreate it on my side.

Jaycee_Lewis · a week ago

Hey, @Mteles 👋 If the issue is persisting, I recommend filing a support ticket. — Jaycee

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