Help Desk sidebar: permanently show dependent properties when selected

[ebrr22]

I have set up dependent properties so that when you select a Product Group (e.g. Alpha), a separate list of products shows for each group (e.g. Product (Alpha)):

However, once you've selected the dependent property and clicked Save, you can't see the dependent property anymore on the sidebar card, so you lose visibility of that information - you can only see the parent property, Product Group, and not the dependent Product (Alpha):

I found the following idea, but the solution here using conditional property logic only allows you to show or hide the ENTIRE card dependent on a property being set: https://community.hubspot.com/t5/Tickets-Conversations/Allow-dependent-properties-to-persistently-sh...

Is it possible to change the view behaviour so that if a dependent property comes up because of another property being set, it remains visible on the sidebar?

[Jigar_Thakker · Accepted solution]

Hi @ebrr22 

You're right that the dependent property isn't visible in the helpdesk view after selecting a value, with only the parent property showing. To enhance visibility and usability, I recommend customizing the right sidebar in the helpdesk. By setting up conditional logic for the properties, both the parent and dependent properties will remain visible after selection. This will improve your workflow and make it easier to manage your data. Please refer to the screenshot below for guidance.

Let me know if you need any further assistance! Please mark this as a solution you find this helpful.