For the Help Desk/Slack integration - The feature where every comment on a ticket populates as a comment on the slack thread is a great feature but it can be a lot since we handle a high volume of tickets. It would help if we could eliminate if a comment is made by a user in Hubspot, that same user does not get notified in Slack and vice-versa.
Hey @GHuber7, thank you for posting in our Community!
I checked and HubSpot doesn’t currently offer a built-in way to filter notifications by user. Still, a possible workaround is adjusting Slack notification settings or using a custom workflow in HubSpot to limit when messages are sent.
I would highly recommend you to please post this idea at our ideas forum (here).
Hey @GHuber7, thank you for posting in our Community!
I checked and HubSpot doesn’t currently offer a built-in way to filter notifications by user. Still, a possible workaround is adjusting Slack notification settings or using a custom workflow in HubSpot to limit when messages are sent.
I would highly recommend you to please post this idea at our ideas forum (here).
