Tickets & Conversations

FJackson06
Member

HELP PLEASE DOMAIN

How do i move my domain name from an old hubspot account to my new one? I am unable to reactivate my old one.

15 Replies 15
Humashankar
Guide

HELP PLEASE DOMAIN

Hi @FJackson06 

You can definitely link your previous domain to your new HubSpot account.

Typically, this requires updating the domain's DNS records.

However, since we don't have access to your old HubSpot account, there may be an extra step required. To ensure a seamless transition,

 

I encourage reaching out to HubSpot's support team for guidance and assistance.

 

Best regards

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager
0 Upvotes
FJackson06
Member

HELP PLEASE DOMAIN

The support link brings me back to the community? Soooooo do I have to
upgrade inorder to get the extra help?
0 Upvotes
BérangèreL
Community Manager
Community Manager

HELP PLEASE DOMAIN

Hi @FJackson06,

Thank you for reaching out to the Community!

I understand that you have a domain A that is connected currently to a Hub account 1 and you'd like to connect this same domain A to a Hub account 2. Please let me know if that's not the case.

For that, you will need to first remove the domain from the Hub account 1 and then, once removed, connect this same domain to the Hub account 2.

If you have already tried these steps but it doesn't work, can you please share a screenshot of the error message you are seeing?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

I'd like to invite a couple of subject matter experts to this conversation: Hi @Jnix284, @OPerek-Clark and @Humashankar do you have suggestions to help @FJackson06, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot and have a wonderful day!

Best,
Bérangère


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FJackson06
Member

HELP PLEASE DOMAIN

@Jnix284@OPerek-Clark and @Humashankar  my domain name is lovjazpropertiesftc.org please help. i dont want to buy another domain or have to change from hubspot

 

0 Upvotes
FJackson06
Member

HELP PLEASE DOMAIN

What is my option for getting the domain removed from Hub account 1 if it is unable to be reactivated?

 

0 Upvotes
Humashankar
Guide

HELP PLEASE DOMAIN

Hi @FJackson06 

HubSpot has a limitation that prevents directly removing a domain name from an inactive account (Hub account 1).

As a result, the option to "uninstall" the domain from the old account is not available. Since reactivating the old account is not possible, the main objective is to transfer the domain (lovjazpropertiesftc.org) to your new HubSpot account (Hub account 2).

This process won't impact the inactive account, as a domain can only be linked to one active HubSpot account at a time

 

Hope this helps !!

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager
0 Upvotes
FJackson06
Member

HELP PLEASE DOMAIN

Yes that is my main objective is to move the domain to account 2. What is
the process?
0 Upvotes
FJackson06
Member

HELP PLEASE DOMAIN

That is the case but I am unable to reactive account 1 to remove the domain.
0 Upvotes
Humashankar
Guide

HELP PLEASE DOMAIN

Please proceed with linking the domain to your new HubSpot account (Hub account 2) as we previously planned. This will enable you to utilize the domain with your new account while ensuring a seamless transition

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager
0 Upvotes
FJackson06
Member

HELP PLEASE DOMAIN

I get an error when trying to link to account 2 

FJackson06_0-1716430052959.png

 

Humashankar
Guide

HELP PLEASE DOMAIN

Hi @FJackson06 

 

Have you received a prompt to verify your domain, (lovjazpropertiesftc.org )? If not, don't worry! Reaching out to the support team will resolve this issue. They can assist in disconnecting the domain from Account 1 and reconnecting it to Account 2, ensuring a smooth transition.

 

Regards

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager
0 Upvotes
FJackson06
Member

HELP PLEASE DOMAIN

No I haven't gotten a prompt to verify my domain. How do I reach out to the support team to get this resolved? 

Humashankar
Guide

HELP PLEASE DOMAIN

Hi @FJackson06 

Hubspot support can be reached from here  - Help Center (hubspot.com)

Regards

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager
0 Upvotes
FJackson06
Member

HELP PLEASE DOMAIN

So what i am getting is that I am not able to move my domain from hub acct 1 to hub acct 2. Am I correct?

Humashankar
Guide

HELP PLEASE DOMAIN

Please make use of this 

Help Center (hubspot.com)

Humashankar_0-1716593937363.png

Regards

 

Humashankar VJ
HubSpot Community Champion and enthusiast | Engineering Manager
0 Upvotes