Tickets & Conversations

FBecker
Member

Google Business Messages and Hubspot

SOLVE

Has anyone a solution of how to manage Google Business Messages (https://businessmessages.google/) via tickets or conversations? Has anyone stumbled over a tool that can aid with this?

API is here: https://developers.google.com/business-communications/business-messages/guides

2 Accepted solutions
DarianVretenar
Solution
Participant | Gold Partner
Participant | Gold Partner

Google Business Messages and Hubspot

SOLVE

Hi  @FBecker 

 

At this moment, you can't create a new message in Conversations, but you can create/update Ticket and associate it with Contact or similar. 

 

If there's the ability to set up a webhook URL in GBM, which will send a JSON/XML to your endpoint, you can create / update Ticket in Hubspot. The alternative is to create a script that will ping GBM API and check any new messages. 

 

I believe this is doable. 

 

If you don't have the resources to do it, we can help

 

Kind regards,

Darian

View solution in original post

Mike_Eastwood
Solution
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Google Business Messages and Hubspot

SOLVE

Hi @FBecker 

 

What if you send your Google Business messages to a Conversation Inbox, then you could automatically create tickets.

 

Would this work for you?

 

As @DarianVretenar suggested the ultimate way to handle them would be a custom app.

 

Cheers

Mike

 

p.s. thank you for the mention @TiphaineCuisset 

View solution in original post

3 Replies 3
Mike_Eastwood
Solution
Key Advisor | Gold Partner
Key Advisor | Gold Partner

Google Business Messages and Hubspot

SOLVE

Hi @FBecker 

 

What if you send your Google Business messages to a Conversation Inbox, then you could automatically create tickets.

 

Would this work for you?

 

As @DarianVretenar suggested the ultimate way to handle them would be a custom app.

 

Cheers

Mike

 

p.s. thank you for the mention @TiphaineCuisset 

DarianVretenar
Solution
Participant | Gold Partner
Participant | Gold Partner

Google Business Messages and Hubspot

SOLVE

Hi  @FBecker 

 

At this moment, you can't create a new message in Conversations, but you can create/update Ticket and associate it with Contact or similar. 

 

If there's the ability to set up a webhook URL in GBM, which will send a JSON/XML to your endpoint, you can create / update Ticket in Hubspot. The alternative is to create a script that will ping GBM API and check any new messages. 

 

I believe this is doable. 

 

If you don't have the resources to do it, we can help

 

Kind regards,

Darian

TiphaineCuisset
Community Manager
Community Manager

Google Business Messages and Hubspot

SOLVE

Hi @FBecker 

 

Thank you for reaching out.

 

I want to tag some of our experts here - @Mike_Eastwood @DarianVretenar @Ismail do you have any thought or workarounds here?

 

Thank you!

Best

Tiphaine


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