Google Business Messages and Hubspot

[FBecker]

Has anyone a solution of how to manage Google Business Messages (https://businessmessages.google/) via tickets or conversations? Has anyone stumbled over a tool that can aid with this?

API is here: https://developers.google.com/business-communications/business-messages/guides

[DarianVretenar · Accepted solution]

Hi  @FBecker 

At this moment, you can't create a new message in Conversations, but you can create/update Ticket and associate it with Contact or similar. 

If there's the ability to set up a webhook URL in GBM, which will send a JSON/XML to your endpoint, you can create / update Ticket in Hubspot. The alternative is to create a script that will ping GBM API and check any new messages. 

I believe this is doable. 

If you don't have the resources to do it, we can help. 

Kind regards,

Darian

[Mike_Eastwood · Accepted solution]

Hi @FBecker 

What if you send your Google Business messages to a Conversation Inbox, then you could automatically create tickets.

Would this work for you?

As @DarianVretenar suggested the ultimate way to handle them would be a custom app.

Cheers

Mike

p.s. thank you for the mention @TiphaineCuisset 

[DarianVretenar · Accepted solution]

Hi  @FBecker 

At this moment, you can't create a new message in Conversations, but you can create/update Ticket and associate it with Contact or similar. 

If there's the ability to set up a webhook URL in GBM, which will send a JSON/XML to your endpoint, you can create / update Ticket in Hubspot. The alternative is to create a script that will ping GBM API and check any new messages. 

I believe this is doable. 

If you don't have the resources to do it, we can help. 

Kind regards,

Darian

[TiphaineCuisset]

Hi @FBecker 

Thank you for reaching out.

I want to tag some of our experts here - @Mike_Eastwood @DarianVretenar @Ismail do you have any thought or workarounds here?

Thank you!

Best

Tiphaine